Return Policy

At Monye Essentials Skincare, we value our customers and strive to provide high-quality skincare products. However, due to the nature of our products, we have a strict return policy to ensure the safety and hygiene of all our customers.

Returns & Exchanges

• We accept returns only within 10 days of purchase. If 10 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
• To be eligible for a return, the item must be unused, unopened, and in its original packaging.
• Customers are responsible for the return shipping costs unless the item arrived damaged or defective.

Non-Returnable Items

• Opened or used skincare products cannot be returned due to hygiene and safety reasons.
• Items purchased on sale or as part of a promotional bundle are final sale and cannot be returned.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We will assess the situation and offer a replacement or store credit if applicable.

How to Initiate a Return

• Email our customer support at [your email here] with your order number and reason for return.
• Wait for our approval and return instructions.
• Ship the item back within the approved timeframe. Once received and inspected, we will process your refund or exchange.

We appreciate your understanding and support of our small business. If you have any questions, feel free to contact us!